HELP AND SUPPORT: (Related Questions)

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How do I reach IS Help & Support Desk for a computer or printer problem?

517-353-1691

If you cannot login, your network is down, or you have another type of question regarding RHS PC and Printers, please call IS Help & Support Monday through Friday 8am-5pm.

Emergency After hours support is also available at this number. If you are experiencing urgent technical difficulties that cannot wait until the next business day, call this number and follow the prompts for Emergency support.  A manager on duty will contact you as soon as they are able.

What is the fastest way to get PC help?

If you can log into your computer, fill out an online service request. We respond to service requests before voicemails and e-mails. If you can’t log in or you have an emergency during the day, please call us at 353-1691.

What number do I call for Information Services?

Help Desk

(517) 353-1691 or 3-1691

Call the help desk to report a problem, request service or follow-up on an open service request. The help desk is staffed during regular business hours Monday-Friday. If your call cannot be answered by a person, leave a voicemail. Voicemail is checked frequently throughout the day. After hour emergency support is provided by calling the help desk, and choosing the menu item for "Emergency After Hour Support." The call will be auto-forwarded to an on-call IS Manager, who will contact the appropriate person to assist.

IS Departmental Office

(517) 353-1694 or 3-1694

Call the IS Departmental Office if you need to contact a team member or if you have general questions about Information Services.