Frequently Asked Questions

General Frequently Asked Questions (FAQs)

FAQs have moved to the Knowledge Base center in the IS TeamDynamix service request system. 

If the info. you seek is not available here, please refer to the link above or contact the RHS IS Help Desk (Monday -Friday, 8am-5pm) at 517-353-1691.

Troubleshooting Guide for Sequoia NCR Registers

Below, are a few symptoms and corresponding troubleshooting suggestions for common issues with the Sequoia NCR Registers.  If you have tried these steps and the problem has not resolved, have a supervisor log a service request with R&HS Information Services at . Please always report the RHS Asset Tag number (A00#### or A01####) of the device.


The Cash Drawer Won’t Open

The Cash Drawer Won’t Open.

  1. Check ALL cord connections.
    • The cash drawer gets its power from the printer.  Is the printer securely plugged into the “24V_USB” slot on the underside of the touch screen?  Are the 2 cords leading from this slot to the back of the printer securely in place?  Is the printer on and is its light green?  Does the printer have paper?
    • Is the cash drawer securely plugged into the back/bottom of the printer?
  2. After checking and re-securing all these connections, reboot the register to restart it.  Doing this may get the NCR to recognize that the printer and cash drawer are now plugged in and could resolve the issue.
  3. Login and touch MAKE SELECTION, DRAWER ADJUST and add 0 dollars to the drawer. See if the drawer opens.  If there is still a problem, use the SUP (supervisor) key to make sure the lock is turned to an open position, not locked completely. If all these steps fail to correct the problem, please log a service request.

The NCR takes a long time to boot in the morning and sometimes tells me to reboot it.

The NCR takes a long time to boot in the morning and sometimes tells me to reboot it.


  1. IMPORTANT: make sure that staff members do NOT turn the NCRs off overnight. 
    • Microsoft Windows Updates run automatically during the night.  These updates are changes to software that Microsoft deems necessary to protect the computer and make sure it functions properly.  If the NCR is off, it will not receive the update until it is turned on again.  An update may take a lot of time and require a reboot before the changes are effective.  The NCR should NOT be turned off during an update. 
  2. Give the NCR time.  If the NCR has just been turned on or rebooted, it may take up to 5 minutes to start and it will automatically open the Blackboard Register program.  Don’t rush it or double-tap the Bb Register icon in this situation.  Doing so will cause the NCR to try to open two or more instances of the register program and can “freeze” and confuse the NCR.  If this happens you will need to do your best to cancel out of the extra windows and open the Bb Register program properly.  Some times the only way to restore function is to reboot.


The key core to the cash drawer fell out or is missing

The key core to the cash drawer fell out or is missing.

Log a service request so we can arrange to have the key core replaced.  The cash drawer key cores are quite fragile.  Please use care when locking or unlocking these drawers and do not play or tamper with them.

The Touch Screen Flickers or the display goes black

The Touch Screen Flickers or the display goes black

Write down how it was behaving, when and for how long.  Have a supervisor log a service request to report this.  It is likely a problem that will have to be repaired by an NCR technician.


The Card Slot does not read many of the MSU ID cards

The Card Slot does not read many of the MSU ID cards. 

Swipe ID cards using a single, smooth motion from top down to bottom.  Do not swipe up and down repeatedly, as is a common practice. This will scratch the card and wear out the read-heads on the register.  Only use this up and down multi-swipe technique as a last resort for problematic cards. 
Use a magstripe cleaning card in the card slot on a monthly basis.  Swipe the cleaning card through the reader approximately 10 times to remove magnetic build up and dirt.  See “Supplies” section below for ordering information. 



The NCRs and the Protech registers both use the same 3 & 1/8 inch thermal receipt paper.

 It can be ordered through the following sources:

 MSU Stores - Item #14087200

 Office Max- Item # 06119381


Units may also want to invest in a magnetic stripe reader cleaning kit.

CardKleen - Cleaning Card Kit for magnetic strip card slot (MSU Stores Item #14010500)

EMAIL: Questions related to RHS and MSU email

Click on a topic for more information.

E-Mail Scam Warning

RHS team members should be constantly on guard against phishing attacks or any emails where a sender asks you to provide passwords and other sensitive information.

If someone sends you an e-mail requesting that you provide personal information of this kind, you can assume that they are up to no good. Although MSU and RHS are able to limit many such e-mails, it is impossible to eliminate them completely.

Our general advice to everyone has been - do not reply to a phishing message, just DELETE it.

Please remember, no legitimate organization, including MSU, will EVER ask you to send a password or any other sensitive information through e-mail.

In the event you or someone you know did respond to a scam and provided the solicited information, it is important to act quickly to minimize any possible damage:

  1. Immediately change the account password
  2. Call the RHS Help Desk at 3-1691 if you need further assistance

To learn more about phishing emails please read MSU Knowledge Base article 4194.


E-Mail: About Your Microsoft Exchange (Outlook) Email Account

Changing your Display Name and Email Signature in the Outlook Global Address Book

Changing your Display Name in the Outlook Global Address Book

Our new Outlook accounts were created using people’s information from our HR records.This means that users who go by names other than their full name on record may wish to change how their name appears in the Outlook Global Address Book. (e.g., Richard Rogacki wants to be displayed at Rick Rogacki). Follow the instructions below to change your display name (note: this can only be done via Outlook webmail!):

  • Open your internet browser and go to
  • Login with your netid and the password you log into your computer with
  • Click "Options" (in the upper right hand corner)
  • Click "See All Options"; it should open up to your general account information
  • Click "Edit" (near the middle of your screen)
  • Type your name as you would like it to appear in the Display Name Field (note: this is the only field you will be able to change)
  • Click "Save"; you are all set!


Setting up your Email Signature

In order to setup your e-mail signature within the Outlook client, please follow the steps below (note: The signature that you set up is only for messages sent from the Outlook client on your RHS computer; you will have to set up a signature separately on your webmail and mobile accounts):

  • Choose the File tab at the top left of your screen
  • Choose “Options” from the list on the left, and a window will appear
  • Choose “Mail” from the list on the left
  • The third section in the right pane will be to “create or modify signatures for messages”
  • Click the “Signatures” button, on the right side of this section
  • Set up your signature as you would like, then click “OK”


Creating a New Contact Group in Outlook

Creating a New Contact Group in Outlook

  1. Click "Contacts" in the lower left section of your Outlook client
  2. Right-click "Contacts" under "My Contacts," and choose "New Folder"
  3. Type in the name that you would like your Folder group to be called (this would be like the title of your personal address book in GroupWise)

4. The new Contact Group will appear in your group list on the left


Now you have to create the contact group itself under the new folder:

5. Right-click in the white space to the right (Make sure the folder you created is still selected on the left as in the above picture)
7. Name the Group the same as the contact folder you created ("Project Team Members," in this instance)


To add members to the new contact group:

Click the Add Members button in the top menu.

If the person you are adding is an RHS Outlook user or someone that exists in one of your Outlook address books,  choose from "ADDRESS BOOK," find their name in the box that appears (you may need to choose the appropriate address book from the list), and double click their name. Their name will appear next to the members list below. You may add as many people from the address book as you would like by continuing to find and double click names. Once you have finished adding contacts from inside the Outlook Address Book, click "OK" to return to the contact group.

If the person is someone not in the Outlook address books, click "ADD MEMBERS," then choose  the "New Email Contact" option. Enter the information you would like for that contact, then click "OK" to add them to your list.

After you have finished populating the list, click "SAVE AND CLOSE" (in the upper left corner)

You have now created your contact group and folder.


E-Mail: How do I get to my MSU email? How would I forward it to my RHS Outlook/Exchange account?


Using any web browser, visit and log in using your MSU credentials.Select MSU Prefs and enter in your e-mail address ( in the forwarding window. Then click Save Settings.

If you have any questions, the MSU ATS Help Desk can help you. Contact them by calling (517) 432-6200, or visiting in person at their Service Center in room 120 Computer Center.


How Do I Check my Mail on the Web?

How do I check my mail on the web?

Go to login and password are the same as the Windows login that you use on your work PC.


Oulook Training

Outlook Training:

Check for basic in-person outlook classes:

Outlook Training through MSU-LCTTP and

  • Click the “Go to” link and log in with you MSU NetID and password
  • In the black header bar, click “software”, select the letter “O”,  then choose “outlook."
  • From the “filter this list of Outlook courses” section, click "2010."
  • There are 6 training classes available, ranging from beginning to advanced functions.


Sharing a Contact Folder in Outlook

Sharing a Contact Folder in Outlook

  1.  Right-click on the Contact Group Folder name in the left hand panel in your Outlook Contacts
  2.  Choose "SHARE," and then choose "SHARE CONTACTS"
  3.  The following message will appear:

4.   Enter the RHS Outlook users that you would like to share the contact group with
5.   Be sure to check "recipient can add, edit, and delete items in this contacts folder" if you would like them to do so
6.   Click "Send," and the sharing invitation will be sent to the selected persons





E-mail Quotas

What is a quota?

A quota is a size limit placed on your email mailbox.

What is my quota?

All Full Time team members will have a 1GB (1,000MB) quota. All other team members will have a 250MB quota.

Is there an attachment file size limitation?

There is a per e-mail limit of 25 megabytes. Each e-mail cannot exceed a total of 25 MB including the header, body and all attachments. (This limit was updated 6-20-2011.)

  • If a message is stopped from receipt in Outlook because it is larger than our send/receive size limit of 25MB, it is held for 7 days in the RHS user's Forefront Online Protection account (this is your Microsoft online SPAM filter).
  • The below Instructions explain how to retrieve those attachments from Forefront.
    • If you are sent a message that is larger than the RHS send/receive limitation, you will receive an e-mail similar to that shown below:

  • However, you may still retrieve the information and attachment contained in this message by logging into your Forefront Online Protection account.
    • Type into the address bar of your internet browser or use the link under Favorites in Internet Explorer. It is within the RHS folder in your favorites.
  • The password for Forefront is not the same as the Microsoft password that you use to login to your RHS computer.
  • You will have to set it the first time, by clicking the "Need Your Password" Link and following the directions that are e-mailed to you.
  • Your user name is
  • Once your password has been set, login to your Forefront account and you will see a screen similar to that below: 

  • Click on POLICY E-MAIL on the left hand side of the screen
  • This will show you a listing of any messages from the last 7 days that exceeded the Outlook send/receive limit:

  • If you left click on the subject of the message the content of the message will open:

  • From here you can LEFT CLICK on the attachment and CHOOSE TO SAVE THE FILE from the window that pops up.
  • Choose the location (share or home drive) to save to and click OK.
  • You can now go to the location you saved the attachment and open it to view. 

Are all file types allowed as attachments?

No. Only these file types may be sent: Microsoft Office, .pdf, .txt

How do I find out how much space I am currently using in my mailbox?

To check your mailbox size in Outlook:

1) Open Outlook

2) Click "File"

3) Click "Cleanup Tools"

4) Click "Mailbox Cleanup"

5) Click "View Mailbox Size"



What counts towards my quota or mailbox size?

Any mail in your inbox, folders in your cabinet, sent items, trash folder and also any archived e-mail.

What happens to my OUTLOOK e-mails if I reach my quota?

  • At 80% of your quota, you will receive a warning.
  • At 100% of your quota, you will not be able to send e-mail.
  • At 110% of your quota, you will not be able to send or receive e-mail.

What do I need to do to prepare for the mailbox quotas?

It is recommended that you attempt to get your mailbox down to 750MB for Full Time and 75MB for all others, so that you will have free space for new e-mails.

Follow the below steps to begin cleaning up your mailbox. Once you have cleared out messages, close and re-open Outlook and check your mailbox size again to see the impact of your cleaning.

  • Sort your sent mail by date and begin to delete mail beyond a certain date (e.g., you may decide it is only beneficial to keep mail that you have sent in the past 6 months, so you can then delete any older than that.)
  • Go through your folders and delete messages that are no longer necessary.
  • Empty your trash bin
    • When you delete a message, it goes to the trash container. You must then right click “trash” and choose “Empty Trash” in order for the messages to be deleted and not count towards your quota.
  • Remember: it is not just the quantity of messages, but also the size of each e-mail that is an issue. E-mails with large attachments (some .pdf or .ppt presentations, etc.) will take up much more space. Save the attachment to a folder on your network drive and delete the e-mail.

E-Mail: Can I use another email client to check my e-mail at home?

If you would like to access your Exchange/Outlook e-mail from a non-RHS computer, use a web browser to access the Outlook Web App at

E-Mail: How To Edit Your Contact Information In The Global Outlook Address Book


  1. Go to the RHS Outlook Web App:
  2. Login using your RHS login credentials.
  3. At the upper right, click Options
  4. From the list that appears, select See All Options
  5. On the left, click on Account
  6. Under the My Account section, click on Edit
  7. Edit your contact information.
    1. You will not be able to edit your name or e-mail address.
    2. You can edit your display name.
    3. The display name is what shows up in the addressbook when others search for you. Make sure it is what others would expect.
    4. You can edit your office location and your phone numbers.
  8. Click on Save (your edits will not be saved if you forget to click on Save!)
  9. Sign out




E-Mail: How can I access Outlook?


You can access Outlook by using the Outlook client on your work computer or by using Internet Explorer on any computer to access the RHS Outlook Web App.


To launch the Outlook client on your work computer:

-Go to Start>All Programs>Microsoft Office and click on the shortcut for "Microsoft Outlook 2010"


-In your Novell-Delivered Applications Window, double-click on the shortcut labeled "Outlook 2010"


To access the RHS Outlook Web App using Internet Explorer:

-Open Internet Explorer and go to this address:



E-Mail: How can I check my e-mail and calendar while away from my work computer?


To access your Outlook(Exchange) e-mail account from any computer, enter into Internet Explorer.



E-Mail: Outlook Tips and How To's

  • How can I see the full headers of an e-mail?
    1. Double-click the message to open it in its own window.
    2. Click File, select the Info section, and click the Properties button.
    3. The full headers are shown in the "Internet Headers" box.
  • How can I edit my contact info in the global Outlook address book?
    1. Go to the RHS Outlook Web App:
    2. Login using your RHS login credentials.
    3. At the upper right, click Options. From the list that appears, select See All Options.
    4. On the left, click on Account.
    5. Under the My Account section, click on Edit
    6. Edit your contact information.
      1. You will not be able to edit your name or e-mail address.
      2. You can edit your display name. The display name is what shows up in the addressbook when others search for you. Make sure it is what others would expect.
      3. You can edit your office location and your phone numbers.
    7. Click on Save (your edits will not be saved if you forget to click on Save)
    8. Sign out

E-Mail: What RHS distribution lists are available for use in Outlook?


In Outlook, distribution lists are referred to as "Groups."

You can look up the list of system-wide groups in Outlook, as well as see who is the "Owner" of each group.  The owner is the person who is responsible for editing or updating the list of names in the group.

Open Outlook, and click on "Address Book" in the ribbon (you'll find it towards the top right of the menu.)

In the "Address Book" drop-down box, select "All Groups"

To see the owner, right-click on a group name, and choose "Properties." You'll see the owner's name listed there.



E-Mail: Where can I find training for Outlook?

Microsoft Outlook 2010 Training 
Residential and Hospitality Services is getting ready to transition from Novell Groupwise to Microsoft Outlook
2010. As you get ready to switch, basic Outlook 2010 training is available as an online video through the share
drive, or as videos on To access the training that is on the share drive, you may launch the video from
your NAL window, or navigate to the file and launch it direcly from the following location:

S:/Training/Office 2010/Outlook 2010/GW_to_Outlook_2010/GW_to_Outlook_2010.html
(This is a large video file and will take a little bit to load in your browser)

If you wish to view the training videos on, these are the links:

Outlook Training Pt 1 - Introduction

Outlook 2010 Basic Training Part 2 Find everyday commands

Outlook Training Pt 3 - Create and Send email

Outlook Training Pt 4 - Read and Reply to E-mail

Outlook Training Pt 5 - Print and Set Options

Outlook Training Pt 6 - Calendar

Outlook Training Pt 7 - Search and Find

Outlook Training Pt8 - Practice and review

Additional training is available through MSU’s training videos:

  1. Access training through this link,

  2. Click on “Go to” then use your MSU NetID and password.

  3. Use the “Learn By” filter under the software drop down list, scroll down to Outlook 2010.

  4. You will have the following 5 courses available.
    -Migrating from Outlook 2003 to Outlook 2010
    -Outlook 2010: Effective Email Management
    -Outlook 2010 Essential Training
    -Outlook 2010 New Features
    -Outlook 2010: Real-World Projects

Outlook-Windows Migration Project FAQ

RHS is migrating many of our network services to a new platform.  Here are some of the questions we've been hearing...

What is the Migration Project?

The RHS Division is merging two networking platforms, making Microsoft the standard and retiring Novell. Novell systems have provided GroupWise, department shared folders, printing, our computer’s application window, and other things. With the upgrade, Microsoft systems will provide new services and features to replace Novell.

July 14, 2010

What benefits will the Migration Project bring?

The upgrade will give us many benefits.  Some of them are...

  • The new system will be more robust, provide better peformance, and have more features.
  • We will be better protected against computer viruses and criminal cyber attacks.
  • The Microsoft platform is more modern and has a unified architecture for better management at a lower cost. 
  • Switching from Novell to Microsoft will prepare us for upcoming technologies we will want to use in the future.
  • Security and software upgrades will be better and faster.
  • We’ll all have Outlook, instant messaging, and Windows 7.

July 14, 2010

How do I change my Microsoft and Novell login passwords?

For information on how to change your Microsoft/Novell login passwords, please see this FAQ page:

Why do this now?

There is never a perfect time, but we need this change.  The upgrade becomes more difficult and expensive the longer we wait, and meanwhile we continue without the benefits.

July 14, 2010

What is the timing for the Migration?

The upgrade is a large project, coming in phases. Behind-the-scenes work has been underway for over a year. Departments are now taking time to clean up shared folders to make the transition easier. The first major change on your computer will be available near the beginning of February 2011, when Outlook will replace GroupWise. Prior to the migration to Outlook, we will be putting all workstations into the new environment. This will occur throughout December and require a new login process for users. Early in 2011, shared department folders and printing will migrate, and later Windows 7 will replace Windows XP. We expect to complete the migration around the end of summer 2011.

Where can I go for more information?

The best place to keep informed is online, right here at  Look for announcements and check the FAQ page for answers to common questions.  RHS Information Services will be working with representatives from your department to help make this transition smooth and successful.  You will be hearing from them in the coming months.  As always, you can contact Information Services with any questions or concerns you may have.
July 14, 2010

New Login/Password for Workstations

Generic/Shared Novell Account Instructions for Joining Workstation & Changing Passwords

Use these instructions if you use a generic/shared account to log in to Novell.

Click on this link to download the instruction:

Individual Novell User Instructions for Joining Workstation & Changing Passwords

Use these instructions if you use a unique individual account to log in to Novell.

Click on this link to download the instructions:

Why do I need a new login and password?

Microsoft Active Directory will be replacing Novell in the divisional migration. In order to move all users and their workstations into the AD, new logins and password will have to be created and used.

When will we be switching to our AD login and password?

This will be happening throughout December for all existing Novell users and throughout December and January for CAT users. Please watch this FAQ for specific date announcements.

How will I get my new login/password information?

  • Users with Novell logins - Your departmental migration representatives will be handing out printed copies of instructions with your user name and password information.
  • CAT Users - An Information Services representative will be conducting CAT login training sessions (15-20 minutes) on site at every CAT room location throughout November and December. CAT team members will receive their login and password information at this time.

What do I need to do to prepare for this new login process?


1. Clean up your desktop

  • Once you login to the new environment, your old desktop settings will no longer be available to you. Please be certain that you don’t have any files saved to your desktop well before the time frame for this change.
  • All shortcuts on your desktop and your custom background image will have to be re-created.

2. If you use Firefox, backup your FIREFOX BOOKMARKS. (Internet Explorer favorites will remain intact through this process and do not need to be backed up)

HOW TO Backup and Restore Firefox Bookmarks - For Firefox Version 3.6.11

BEFORE joining the RHSNET Windows domain:

1. Open Firefox

2. Select Bookmarks, Organize Bookmarks

3. Select Import and Backup, Backup…

a. DO NOT save the file on your Desktop!

4. Navigate to your Q: drive and save the file there. Make note of the file name.

AFTER joining the RHSNET Windows domain:

1. Open Firefox

2. Select Bookmarks, Organize Bookmarks

3. Select Import and Backup, Restore, Choose File…

4. Navigate to your Q: drive, select the backup file, and click Open.

5. You will receive a warning that states the following:

  • "This will replace all of your current bookmarks with the backup. Are you sure?"
  •  Click OK

7. Your Firefox bookmarks will be restored.



Discontinue Use of Generic Accounts

What is a generic account?

A generic account is any Novell login that is shared or is not tied to a specific user. E.g. Phonehst, StuDesk1, MentAkr, etc.

Why is this necessary?

In order to be compliant with security standards required by multiple regulatory agencies, every user must login with unique credentials.

What do I need to do to prepare for the transition away from generic accounts?

  • Denise Ngubeni will be sending out a spreadsheet to all migration representatives showing all existing generic login accounts.  You will need to fill in the requested information for each account.
  • Information Services will generate ARFs based on this information in order to create accounts for all team members who need logins.
  • Once new logins have been created for all users, the generic account will be deactivated.
  • CAT Users
    • An Information Services representative will be conducting CAT login training sessions (15-20 minutes) on site at every CAT room location throughout November and December.  CAT team members will receive their login and password information at this time. 
      • Generic CAT logins will not be available for use once all users have gone through training.


When will generic accounts be discontinued?

Throughout December and January we will gather the necessary information on each account and create individual logins for all necessary users with a goal of having generic accounts disabled by the completion of the migration project.

Exchange vs. Outlook

What is the difference between Exchange and Outlook?

Exchange is the email system running on the server. Outlook is the client software used to connect and work with your e-mail, calendar, and contacts.

Outlook Training

What Outlook training will be available to us?

A self-run Outlook training video will be created. It will cover how to use basic mail and calendaring functions within Outlook.

See for details and links to the videos.

When will training be available?

3-4 weeks before we begin migrating users to Outlook.

See for links to the videos.



How do I access the training?

The video will be accessible from the S:\ drive or on myRHS. Watch this FAQ and the link will be posted once the training video is complete.

See for links to the videos.

What if I want more detailed training?

There will be more detailed training on the various features of Outlook 2010 made available to you in 2011. This first training is intended to get users basic information, so that they may use the basic functionality of Outlook as soon as we migrate.

New E-mail Address Information

What will my new e-mail address be?

When will my new e-mail address be in effect?

Once you are migrated to Outlook, your messages will be sent out from this new address.

What do I need to do once I am using my new e-mail address?

  • Information Services will automatically forward all messages sent to your “” address to your account. This will continue until December 31, 2011.
  • Ensure that your new e-mail address is included in your business cards, e-mail signatures, web sites and any other locations where your was being used. Do not do this until you have been migrated to Outlook.

Cell Phone/Smartphone Syncing

See Smartphone FAQ for information about syncing your calendar, contacts and e-mail with your smartphone.

Will I be able to sync my calendar, email, contacts on my cell phone once we have migrated to Exchange/Outlook?

Most modern smartphones will be able to sync with our new Exchange server. See Smartphone FAQ for information and instructions.

Outlook Web App

Will I be able to check my e-mail from anywhere?

Yes, by using Outlook Web App (OWA).

How do I access my e-mail using Outlook Web App?

Simply enter into your favorite web browser and login using your Windows credentials.

Can I use POP3 or IMAP to check my e-mail?

No. POP3 and IMAP will not be available.

Outlook Client Access

Which version of the Outlook Client will be supported on RHS computers?

We will install and support Outlook 2013 and are phasing out Outlook 2010.

HELP AND SUPPORT: (Related Questions)

Click a topic for more information.

How do I reach IS Help & Support Desk for a computer or printer problem?


If you cannot login, your network is down, or you have another type of question regarding RHS PC and Printers, please call IS Help & Support Monday through Friday 8am-5pm.

Emergency After hours support is also available at this number. If you are experiencing urgent technical difficulties that cannot wait until the next business day, call this number and follow the prompts for Emergency support.  A manager on duty will contact you as soon as they are able.

What is the fastest way to get PC help?

If you can log into your computer, fill out an online service request. We respond to service requests before voicemails and e-mails. If you can’t log in or you have an emergency during the day, please call us at 353-1691.

What number do I call for Information Services?

Help Desk

(517) 353-1691 or 3-1691

Call the help desk to report a problem, request service or follow-up on an open service request. The help desk is staffed during regular business hours Monday-Friday. If your call cannot be answered by a person, leave a voicemail. Voicemail is checked frequently throughout the day. After hour emergency support is provided by calling the help desk, and choosing the menu item for "Emergency After Hour Support." The call will be auto-forwarded to an on-call IS Manager, who will contact the appropriate person to assist.

IS Departmental Office

(517) 353-1694 or 3-1694

Call the IS Departmental Office if you need to contact a team member or if you have general questions about Information Services. 

How do I change my MSU Net ID?


Go to and follow the instructions on this website. 



How do I get an iPad for my work?

If you would like to use an iPad at work, you must demonstrate a business need and get the approval of your Department Head.  

Your Department Head can submit a service request to RHS Information Services.   We'll order, inventory and deliver your iPad.

Here are instructions for setting up your iPad after you receive it from Information Services: 

LAPTOPS & PROJECTORS: Related Questions

I am out of the Office and have my latop.  How do I access my RHS V: drive files?

To access your RHS share or home drive (v: drive) files, you will need to use a Virtual Private Network Connection. An RHS Information Services technician will need to install some software on your laptop.  Then you can use this technology guide to assist you in connecting. [Click here for VPN User Technology Guide]  After that, just open MY COMPUTER and you should see your V: drive.

Can I borrow a laptop or projector?

Yes, the RHS Information Services reception desk has a few laptops and projectors for loan.  Call 517-353-1694 to request one.  You must be an RHS Employee with a valid ID and describe your business need for the equipment.  If you need more than three laptops at a time, please complete an online service request.  Return to and click Service Requests

Still have questions?

Call the RHS Help Desk, at 353-1691, if you have further questions or experience any trouble following the instructions on this page. 

 Click here to return to the RHS Information Services FAQ page  


LMS: Learning Management System

Frequently Asked Questions for the RHS - LMS (Learning Managment System) - powered by Skillsoft's elevateU.

The LMS is a website and online tool for independent study and training for employees of the division of Residential and Hospitality Services (RHS).  The system utilizes short video segments to convey training material and brief quizzes to assess understanding.  Click this link for a quick start guide:

LMS: What are the computer requirements?

elevateU works with most browsers and most computers, laptops and tablets (yes, including ipads).

However, it is not compatible with smart phones.



LMS: Can I use my Macintosh computer or device to complete LMS Training?

Yes, the new RHS Learning Managment System does work with Apple computers, laptops and ipads.


LMS: How do I change my password?

The elevateU system uses your MSU NetID and password for logging in. This is the same password you use to register for MSU classes or to access the Enterprise Business System (EBS).

Note: your NetID must be activated and you must be officially hired by RHS for your login to work.

For more information about your NetID and password, visit:


LMS: How do I exit a course when I am done or if need to take a break from training.

In elevateU,  RHS Compliance courses are grouped together in a Learning Program.  

Log into the system and access your courses as described in this Quick Start Guide.

When you first launch a course, it will open in a separate player window.  If you need to exit the course at any time, make sure you use the x button WITHIN the player, not the outer X for the browser window. Following these steps will make sure that your progress is saved or "bookmarked".

The next time you log into elevateU and launch that course, you will be given the option to RETURN to BOOKMARK.


LMS: How do I get to the LMS?

Please see the LMS Quick Start Guide (click here) for screen shots and information on logging in.  

To access the login page directly, go to: 

LMS: How do I give feedback about the course content?

Email your feedback to One of the Learning Management System project team members from RHS Health and Safety, RHS Human Resources or RHS Information Services will respond.

LMS: How do I navigate through the LMS system?

Please see the Quick Start Guide for step-by-step instructions.


Some course pages within elevateU will have items you can click to explore for more learning materials.

You can also click on Job Aides or other documents, which will open in separate windows. If you close those windows, be sure to look for the elevateU player window, which could get "hidden" behind other open windows.

When you complete the content of a course, click the CONTINUE COURSE button to see the TAKE COURSE TEST option.

If you are asked to "match" items to their target (answer), you will need to use your mouse and a drag and drop method.

To do this: Position your mouse pointer over an item in the left column. Press and hold the left-click button on your mouse, then drag the item to the matching target in the right column. Finally, release your mouse's left click button.

For multiple choice questions that occur during the course, watch for cues in in a gray text box, below and to the left of questions. It may be coaching you that there are multiple correct answers, by saying "click all that apply".

Questions on the course test, however, will only have one correct answer.

When you complete a course test, click the SEE TEST RESULTS button. This will display options to EXIT COURSE.

LMS: How do I print my certificate of curriculum completion?

Please see the "Completion & Site Specific Training" section of this Quick Start Guide.


LMS: How is the LMS organized?

Please see the "Accessing Compliance Courses" section of this Quick Start Guide.


LMS: How long will it take to complete my compliance training?

For Health and Safety compliance training it is taking approximately 3 hours for staff to complete all required courses in the curriculum.  There is no indication from the LMS home screen how long each module takes.  At any time, if an employee needs to exit a training module, they can exit using the X button within the elevateU Skillsoft player window.  When they log back into the LMS and launch the course in progress, they will have the option to “Return To Bookmark” which will take them back to where they left off.


LMS: I don’t appear to be a valid user in the LMS, what should I do?

RHS Full-time and student employees should be set up automatically as users in the LMS one day after they are official hired and ACTIVE in the MSU Enterprise Business System.  For a new hire, this is approximately 5-7 business days after their initial hiring paperwork is submitted.

New employees, once they are active in elevateU will receive a welcome email from the system as described in the "Before you begin" section of this Quick Start Guide.

REHS Staff that receive stipends or non-payroll compensation are not in the system. For example: Mentors, Resident Directors, Assistant Directors and OCAT Aids are not currently in the system.  The LMS project team is working toward integrating all RHS employees into the system in the future.  For now, if you fall into one of these categories, contact your supervisor.  Supervisors may Contact the RHS Health and Safety office for more information regarding compliance training procedures.


LMS: I don’t remember my password, what should I do?

The elevateU system uses your MSUNetID and password. (The same credentials used for MSU class registration and the Enterprise Business System-EBS). If you have questions about this password or single sign-on, visit:



LMS: I failed my a test repeatedly and now it says I am locked out of the test, what should I do?

After 7 attempts to pass a quiz, you will be locked out of that quiz.  This is so that your supervisor or the Health and Safety office can make sure to assist you with course content or answer any of your questions.  Please email and explain what happened. An LMS Project team member will respond to your request as soon as possible.


LMS: What If I have technical difficulties completing my LMS training on my personal computer?

Make sure you are following all the steps described in the Quick Start Guide.

You may also want to try a different browser or a different computer, laptop or tablet.

If this still does not resolve your issue, refer to the answer for [LMS - What if I don’t have a computer…?] section for other options.


LMS: What accommodations are available for those with visual or hearing challenges?

VISUAL-For users with visual challenges, headphones are encouraged. You may also contact your supervisor to request an LMS helper for taking the course and quizzes.

COLORBLINDNESS-For employees with colorblindness, some color combinations used in the default scheme of LMS can present an issue. 

There is a 508 Compliant version of elevateU available that is accessible to screen readers and other "ease of use" devices.

Please email for more information.



LMS: What if I don’t have a computer to complete LMS Training?

RHS Full-time staff should utilize RHS computers during regular work hours.  Computers provided for the Computer Access and Training (CAT) initiative are located in each building and can be used, in moderation, by full-time staff for LMS.  However, CAT computers are not to be used by student staff.  Care should be taken to make sure there are always some computers available for CAT users to conduct their university business.

Student staff may complete their compliance training outside of work hours on a personal computer or in a neighborhood MSU computer lab.  Computer lab hours are available on the web:

If you have an MSUnetID and password you can utilize a computer in a lab. Please note:

  • To login at the labs you will use your MSUnetID password,
  • Once you are on the computer you will browse to elevateU and login with that same MSU NetID and password.
  • You must turn audio down or take headphones with you so you don’t disturb other lab users.
  • Also, staff that monitor these labs do NOT support the RHS Learning Management System. 

If you have trouble in a lab, contact the RHS Information Service Help desk 8am-5pm Mon-Fri or log a service request.


LMS: What if I have attempted to login incorrectly too many times and am locked out?

After 5 incorrect login attempts your LMS account will become locked.  Please log a service request with RHS Information Services online at: click SERVICE REQUEST.  You will be asked to enter your MSUnetID and password. Fill out the form indicating your trouble is with the LMS system and that you are locked out of login.  A service representative should respond to your request before the end of the next business day.

LMS: What is the LMS?

LMS stands for Learning Management System. The LMS is a website which will serve as an online tool for independent study and training for employees of the division of Residential and Hospitality Services (RHS). The system utilizes short video segments to convey training material and brief quizzes to assess understanding. It is currently being utilized for RHS Health and Safety compliance training, replacing the traditional classroom and video training. A student version of the Celebrate State customer service program is also offered on the LMS. There are plans to develop additional content ranging from RHS Human Resources training to technological instruction and beyond. System features include: online sign-up for courses, email messaging to new users, email reminders to employees and supervisors when training is due or past due, training history of classes completed, and reporting for supervisors and HR managers. The LMS is brought to you by a collaborative effort of several RHS departments.

LMS: What resources are available to help me with the LMS?

Tutorial- a video tutorial is in development and coming soon. 

Quick Start Guide: A Quick Start guide is provided for an overview of the LMS.  A link to this guide is included with initial email notifications sent from the system.  You can also find it on the IS Website, click on Training, LMS, and then click the link for the Quick Start Guide.

Your Supervisor: At any time, if you have questions, reach out to your supervisor.  They can assist your or put you in touch with the proper resources.

LMS: Why, as a new hire, do I have to complete my safety training before I start work?

RHS has a legal and moral responsibility to make sure you receive training in all safety and compliance areas before putting you on the job.  Some equipment or chemicals require training in handling and care.  Government regulatory agencies require that employees receive safety training before working and can demonstrate competence and understanding of the material presented.  For this reason, you will complete quizzes in the LMS.  These can help you and your supervisor identify areas that you have mastered or where you might need more coaching.

Logging on to the RHS Network for the First Time

Logging Into RHS Computer and Windows for the first time

Sample of strong password: SpartansWill#1!


MONITORS: Questions regarding monitors

How do I configure my computer for dual monitors?

If you have 2 monitors that are displaying the same screen (cloned screens) and you wish to change that, follow these instructions:

  1. Go to the desktop and right click anywhere in an open space on the wallpaper (background)
  2. With your mouse pointer, hover over to 'Graphics Options' - 'Ouput To' - 'Extended Desktop'
  3. You should have 2 options displayed here, 'Monitor + Digital Display' and 'Digital Display + Monitor'
  4. Select the first option but if that reverses your desktop, simply select the other option

How do I get a second monitor?

In the spirit of fiscal responsibility, you must be able to demonstrate a business need for a second monitor.  If your job responsiblities require you to look at multiple large spreadsheets at one time, you would be a likely candidate.  Supervisor approval for the second monitor is required.  A service request can be submitted and RHS Information Services technicians will contact you to access whether they can add a second monitor easily or if changes to your computer will be needed.   Finally, the second monitor will be installed. 

I need more assistance, what should I do?

Please call the RHS Help Desk, at 353-1691, if you have further questions or experience any trouble following the instructions on this page. 


NEW COMPUTER: Questions regarding new computers

Prepare BEFORE you get a new computer/reimage:

Click here for instructions related to preparing.

Set up & Customize AFTER you get a new or reimaged computer:

Click here for instructions and setup information.

Preparing for a New Computer or Reimaging

Preparing for a New Computer or Reimage

 If your computer is slated to be replaced or to have a fresh installation of the Operating System and software (Reimage) here are some step-by-step instructions to make sure you are ready for the transition.

Click on a Quick Link to advance to the section for each topic.

Save Your Files


Any files that are saved on your desktop or on the C: drive are not backed up on a nightly basis and will be lost when your computer is reimaged or replaced.  For this reason, you should move these files to an appropriate location on the V: drive.

  1. Go to Start > My Computer (or Computer) > C:\ > Documents and Settings >  open the folder for your NetID > Desktop.
  2. From the drop down menu at the top of the window, click Edit > Select All > then Press the Ctrl + C buttons to copy these files and folders to your computer's invisible clipboard.
  3. Then to the right of the ADDRESS field of that window, click the small down arrow, then click on SHARE (V:)
    1. If you are a CAT user (Computer Access and Training) you may want to save to an external USB Drive. See this technology guide for assistance)
    2. Technology Guide: Saving Files to a USB Drive with Windows XP
  4. In the folder list, double click on HOME then double click the folder for your NetID.
  5. From the drop down menu at the top of the window, click FILE > NEW > FOLDER.
  6. A new folder will be created and you will be prompted to name it.  You can call it "Old Desktop Files" or a name of your choosing. (Type in the name then press ENTER).
  7. Now you can double click in the folder "Old Desktop Files" and paste the files you copied from your desktop by pressing Ctrl + V.  (Or right click in an open space and click paste).
  8. Make sure that all your files seem to have copied to this new location. 
  9. Your files are now preserved and will be part of the data that is backed up nightly by Information Services.
  10. You are now done and can go back to the desktop folder and delete the files there.

OTHER FILES (Example My Documents)

Files that are saved anywhere within the folder or subfolder C:\Documents and Settings\YourNetID\ are also not backed up on a nightly basis and will be lost when your computer is reimaged or replaced.  For this reason, you should move these files to an appropriate location in your home drive. 

For example, files in C:\Documents and Settings\YourNetID\My Documents folder should be moved.  Instructions are below for this example, but you should check all subfolders in the area to make sure all files are moved and preserved. 

Go to Start > My Computer (or Computer) > C:\ > Documents and Settings >  open the folder for your NetID > My Documents.

  1. From the drop down menu at the top of the window, click Edit > Select All > then Press the Ctrl + C buttons to copy these files and folders to your computer's invisible clipboard.
  2. Then to the right of the ADDRESS field of that window, click the small down arrow, then click on SHARE (V:)
    1. If you are a CAT user (Computer Access and Training) you may want to save to an external USB Drive. See this technology guide for assistance)
    2. Technology Guide: Saving Files to a USB Drive with Windows XP
  3. In the folder list, double click on HOME then double click the folder for your NetID.
  4. From the drop down menu at the top of the window, click FILE > NEW > FOLDER
  5. A new folder will be created and you will be prompted to name it.  You can call it "Old My Documents" or a name of your choosing. (Type in the name then press ENTER).
  6. Now you can double click in the folder "Old My Documents" and paste the files you copied from your desktop by pressing Ctrl + V.  (Or right click in an open space and click paste).
  7. Make sure that all your files seem to have copied to this new location. 
  8. Your files are now preserved and will be part of the data that is backed up nightly by Information Services.
  9. You are now done and can go back to the C:\Documents and Settings\YourNetID\My Documents folder and delete the files there.


Export Browser Favorites or Bookmarks

When you use a web browser, you have the option to save some website addresses to a favorites or bookmark list so you can easily return to them in the future.  How you preserve these lists before you transition to a new or reimaged computer depends on the browser you use.  Please follow the links below for each browser type and instructions for exporting these lists.

Microsoft Internet Explorer Version 8 (Favorites)

To export the Favorites folder, follow these steps:


  1. In Internet Explorer, click the Favorites button, which has a picture of a star on it, then click the down-arrow next to Add to Favorites, and click Import and Export.
  2. Select Export to a file, and then click Next.
  3. Click to select the Favorites check box, and then click Next.
  4. Select the Favorites folder that you want to export. If you want to export all Favorites, select the top level Favorites folder. Otherwise, select the individual folder that you want to export.
  5. Click Next.
    Note By default, Internet Explorer creates a Bookmark.htm file in your Documents folder. It is recommended that you click BROWSE then navigate to your v:\HOME\NetID\ folder and indicate a name you would like to use for the export file. You can accept the suggested name of bookmark.htm or change it to iefavorites.htm.
    1. Note: if you are a CAT (Computer Access and Training) user you would save the export file to an external USB drive.
  6. Click Next.
    Note If you already have a file that has the same name, Internet Explorer asks you to replace it. Click Yes to replace the file. Click No to provide a new file name.
  7. Click Export.
  8. Click Finish.


Mozilla Firefox (Bookmarks)- Follow this link:

Google Chrome (Bookmarks) - Follow this link and click on the plus next to "Export Bookmarks from Chrome".

Backup Email Related Items

Email Archive Files

Archiving Email in the RHS environment is not encouraged or supported, as archive files can get corrupted and email cannot be retrieved.  For this reason, we encourage email management and deleting old files or saving important attachments to a proper location on the V: drive (in your home or departmental shared folders). 

However, if you have been archiving email from outlook, you will need to make sure Outlook is closed (not running), then find and copy the archive files (end in .pst) from their location on the C: drive to a valid location on the V: drive or burn the file to Compact Disc.  The location where they are saved may vary.  Please contact the IS Help Desk for assistance with this process (517-353-1691) Mon-Fri, 8am-5pm.  Note: If you do not preserve the .pst file, your email archive will be lost when your computer is replaced. 

Typical locations for archive files

Microsoft Windows XP - C:\Documents and Settings\netid\Local Settings\Application Data\Microsoft\Outlook\[archivefilename].pst


Back Up Your Outlook Signature

If you use RHS Microsoft Outlook Email, you should have created an email signature.  A signature is a method of including your contact information at the bottom of emails that you send.
As you may know, there are two ways to access Outlook email
  1. Launch the Client Application: (START > All Programs > Microsoft Office > Microsoft Outlook)
  2. Or use the Outlook Web Application (Open a web browser, like Internet Explorer and type into the address field).

Signatures created in the Client Application are saved only to the computer you are using at that time.  If you change computers you have to copy your signature files to a folder in your home drive V:\HOME\YourNetID\ and then copy them to the new or reimaged computer when it is ready.  For instructions on where to find these files and how to copy them see:

Signatures created in the Web Application are only available when you use the web application, but at least you can access them from any computer with internet access.  

Save Your Desktop Wallpaper

If you have personalized your desktop background, known as "wallpaper", you may want to make sure you have a copy of the picture file you used to create it.  However, you can also opt to use one of the Microsoft provided wallpaper images on your new or reimaged computer and then you would not need to follow the steps here.  It's your wallpaper, so...your choice.

  • For windows XP, wallpaper files are located in C:\Windows\Web\Wallpaper. You can also check c:\documents and settings/user name\App data\Microsoft\Internet Explorer.
  • If you don't know the name and it is showing up as the current wallpaper, right click an empty space on your desktop and click "Properties." Click the "Desktop" tab and in the left column you will see the name of the current wallpaper highlighted. Write down the name of that file and do a search for that file name to see its current location.


I need more assistance, what should I do?

Please call the RHS Help Desk at 353-1691 (Mon-Fri, 8am-5pm) if you have further questions or experience any trouble following the instructions on this page. 


Click here to return to the RHS Information Services FAQ page  


Office 2007 FAQ

RHS is rolling out Office 2007 to all users. Here are some of the questions we've been hearing:

What is the plan for rolling out Office 2007?

See for details, tips, and the rollout schedule. 

Will Outlook be installed with Office 2007?

Outlook will not be installed when Office 2007 is installed. We will be rolling out Outlook as part of the migration from Novell to Microsoft later this year.  The GroupWise client will continue to be our supported e-mail client.

Out Of Order Sign

Download and post this sign on your out-of-order equipment:

PASSWORDS: Click here for password related FAQs

Click here for password related FAQs.

Passwords: How do I change my Windows password?

To change your RHS password from an RHS computer, press the CTRL-ALT-DELETE keys simultaneously. Click CHANGE A PASSWORD. Type in your old password, then type in a new password and type the new password a second time to confirm it. Press ENTER.

You may also manage your password through the RHS Password Self-Service system.

For a complete guide (pdf) with step by step instructions and pictures, click here: RHS Password Self-Service User Guide

To be able to use the self-service password reset, you need to first register your RHS-Login-ID and set up two security questions.

Step 1 - How to Register

  • Right-click the registration instructions link to open a page in a new window:  Registration instructions
  • Follow all instructions.
  • When you have completed registration, you can return at any time to utilize the system.

Step 2 - How to Reset your RHS Password (If you have forgotten it)

  • If you have registered as described in step 1, in a web browser, go to  
  • Enter your first and/or last name and click SEARCH. If prompted, click on your name to select from available users.
  • Enter the characters you see on the screen and click NEXT.
  • You will be prompted with a security question, answer it (exactly as you did when you registered for this system), then click NEXT.
  • Choose and enter a new password, your new password must consist of:
    • At least 8 characters
    • At least one upper case letter
    • At least one number
    • Cannot be a password you have used before.
  • Confirm your new password by typing it again, the password must identically in both boxes.
  • Click NEXT.
  • If successful, you should see confirmation that your password has been reset.
  • If the reset was not successful you will need to start the process over and choose a different password.

Passwords: How do I sign up for RHS Password Self Service?

For a downloadable user guide with screen shots and step by step instructions click HERE

The RHS Password Self-Service system gives you the power to manage your RHS password using a website. While our Help Desk is open Monday - Friday 8 a.m. to 5 p.m. this gives you round the clock control over your password. Once you are registered, you can return to the site to reset your account if it becomes locked from too many incorrect login attempts or change your settings.

Follow the steps, below, to register and set up your security questions. 

1)    In a web browser, go to:

2)    Enter your username and click OK. (username is the same as logon or NetID)

3)    You will be directed to a ”Quest One Password Manager Home page”.  Click on the “My Questions and Answers Profile” link.

4)    Type in the characters you see on the screen to verify that you are a human then click NEXT.

5)    Enter your RHS Windows password, when prompted, and click NEXT.

  • This is the password you use when you logon to an RHS computer.

6)    Designate two security questions with answers to complete sign up then click NEXT.

(For help on this step, see below.)

7)    You are all done!  Exit the system using the X in the upper right corner or you can click “Go to home page” to see all the functions available in the system.

At any time after registering you may return to to:

  • Reset your password if you have forgotten it.
  • Manage your code word and private questions.
  • Change your RHS Network Password.
  • Unlock your account (if it gets locked from too many failed login attempts).

Note: This system only deals with your RHS Windows password.  (Not the MSU NetID password.)  If you change your password in this system, you will still need to update it on any phone or ipad that you use for your email


If you have questions or need help with registration, please call the IS Help Desk at 517-353-1691 (Mon-Fri 8am-5pm).

Extra Help for step 6:

  • Your security questions may be used by the IS Help Desk to verify your identity if you ever call for assistance.
  • One of your security questions will be selected from a drop-down list.  Click on the question you wish to use then type an answer in the space provided.
  • The second security question is one you create.  Type any question you want and provide the answer.
  • Be sure to meet the requirements listed on the web page regarding question/answer minimum length and composition.
  • Answers are not case-sensitive, meaning capital or lower case letters can be used interchangeably. For example: If your question is “What is the name of your favorite pet?” and you answer “Rover”, when you use the system in the future, “Rover” or “rover” will both be acceptable answers.

Passwords: How do I use the RHS Password Self-Service System?

For a downloadable user guide with screen shots and step by step instructions click HERE

Alternately, you can find this guide by clicking Training, then Technology Guides, at the top of this website.

Passwords: What are the RHS Password Requirements

RHS Password Requirements:

  • At least 8 characters in length
  • Include at least: one capital letter, one lowercase letter and one number
  • Cannot reuse a previous password
  • Passwords expire and must be changed every 90 days

 Other Password-Related Information:

  • Never share your username or password with anyone -
    • Instead, submit an Access Request Form (ARF) to Information Services to properly request access / login for them.
  • Each time you change your password, be sure to enter your new password on any mobile device on which you are syncing email, calendar or contact information.
  • Technical support staff will never ask for your password via phone or email.
  • If you can't remember all your passwords, keep hints in a safe place, accessible only to you.
    • Never write down your complete username and password.
  • All RHS users must register for the password self-service system to manage their RHS Network login. For more information and registration instructions, please visit .

Passwords: Which password do I use for each specific system? -QuickRef Chart-

As an employee, you will receive an MSU NetID. This will be your login/username for all systems that you access. However, the password you use may depend on the specific system. The table, below, groups systems by the password you must use upon login: RHS (for RHS computer network), MSU (for MSU NetID) and Independent (unique to the system).   




  • Outlook Webmail Application
  • PeopleAdmin (Student, Temp and On-call Hiring System)
  • RHS Computers (Windows login)
  • RHS password self-service system


Note: The systems, below, no longer require separate login; your RHS password is automatically used when you launch them:

  • Food Service Suite (FSS)
  • Kinetic Conferencing System
  • MyRHS

To change this RHS Network password, press CTRL-ALT-DEL keys on an RHS computer then click Change a Password or visit

  • Digital Sign System
  • EBS (Enterprise Business System)
  • ElevateU (RHS Learning Management System)
  • MSU Mail
  • MSU Job Posting System -
  • RHS Student Hiring Site -
  • RHS Information Services Service Request system
  • MSU Google Docs
  • MSU Computer Labs or Library Computers
  • RMS (Residential Management System)
  • System I / Power 7 (Food Stores)

  To change your MSU NetID Password, open a web browser and go to: and click Change Password.





  • Blackboard Transact System
  • Sequoia Quadpoint (Point of Sale and transaction management)
    • Desktop Application
    • Web Application
  • SIS (Student Information System)
  • UltraTime Payroll and Scheduling

 Independent systems will have their own password change options. If you have questions, contact the system administrator or the IS Help Desk (Mon-Fri 8am-5pm).


PRINTERS: Questions related to printers, copiers and multi-function devices

Click a topic.

How do I add a windows printer?

Please follow the link below to a PDF (Portable Document Format) file with instructions on how to add a Windows printer.

Printer Logic User Guide

To read this pdf you will need Adobe Acrobat Reader.  If you don't have this free software, you can get it here.

How do I set my default printer?

Windows 7 Instructions:

Click on Start > Devices and Printers > right-click on the printer that you want as your default. Click "Set as default printer".


Windows XP Instructions:

To set the default printer you want, close all open applications. Go to Start>Settings>Printers and right-click on the printer you want as your default. Choose "Set as default printer."

Toner: Where to purchase toner and staples?


INFORMATION – H.C. Berger  (Formerly CBI) Copier Automatic Toner Shipment - This information is for RHS departments with H.C. Berger (Formerly CBI) Copiers on Maintenance Contract. (SHG PCI printer toner cartridges  you will need to contact HC Berger Direct for when you are down to one back toner)

 H.C. Berger (Formerly CBI Technologies (Center for Business Innovation Technologies)) has partnered with RHS to provide an automatic toner shipment process for all H.C. Berger  on maintenance contract. A monitoring system, called FM Audit, will trigger an alert to H.C. Berger  when a copier’s toner is at 30 percent of its volume.


  • Effective 1/29/16, departments will no longer need to contact H.C. Berger  (CBI) to order toner, as it will be ordered automatically.
  • Delivery is made to University Stores who will then deliver to the appropriate department within two to three business days.
  • Toner may be stored in your office supply room until the copier device displays an alert to replace the toner. If a copier is a low volume print/copy device, it could take time before the alert prompts you to replace the toner. Please do not replace the toner until the device prompts an alert.
  • There is no additional charge to monthly maintenance invoices for toner, as it is included in the maintenance contract.

PLEASE NOTE: Users may receive a call from H.C. Berger  for the first few weeks of this transition in order to ensure that inventory is not already on a shelf before shipping additional toner.


HP Printers

  • When ordering, have your printer's model and toner model  number ready

Three Sources to purchase toner from

HP Models: Spartan Market Place University Stores  Direct Bill  (Department account# required)



Model Product #

Toner Color

University Stores Item #

LaserJet Pro 400





CF280X Black

CF280X Black



LaserJet Pro 400 M475dn CE863A

CE410A Black

CE411A Cyan

CE412A Yellow

CE413A Magenta





LaserJet Pro 400 M451dn CE957A

CE410A Black

CE411A Cyan

CE412A Yellow

CE413A Magenta





Spartan Market Place - Office Max  Direct Bill (Department account# required)

HP  Printers (For example: HP Color Laserjet CM4540)

Company: Sehi Computers

Contact Person: Sari Scott

Phone: 248-299-1580 x212

Fax: 248-299-1590

Toll Free: 800-233-7344


Address: 2930 Bond Street

Rochester Hills, MI 48309

Billing Options:

  • PCard
  • Direct Bill

Helpful Hints:

  • High-volume cartridges available on request
  • When ordering, have your printer's model number ready


 Cannon/Hasselbring Clark

Company: Hasselbring Clark

Contact Person: Dave Flannery

Phone: 517-393-6210

Toll Free: 800-643-1822

Address: 5858 Aurelius Rd

 Lansing, MI 48911

Billing options:

  • Toner is provided under most contracts
  • Staple refill cartridges – PCard

Helpful Hints:

  • When ordering, have your printer’s model number ready


Kyocera/Konica Minolta 

Company: H.C. Berger (Formerly CBI copier) under contract – Supplies

Phone: 517-484-5378

Fax: 517-484-0821

Toll Free: (800)-351-9111

Address: 2175 Association Drive Suite 200

Okemos, MI 48864

Billing Options:

  • Toner and waste toner cartridge is provided under contract agreements
  • Staple refill cartridges – PCard

Helpful Hints:

  • When ordering, have your printer’s model number ready


SHG Fax Machine Toner - (Please see your department Financial Officer or Office Admin to purchase toner)

Go to EBS Spartan Market Place Office Depot

Toner product number - KX-FAT88 (For Model Panasonic Fax machine-KX-FL421) The estimaged cost is around 40.00 per cartridge


QUOTAS: Home Drive and Email Quotas (Limits)

A quota is a limit placed on digital space.  RHS Information Services has limits for both home drive and email box storage.  Please see the frequently asked questions regarding each type of quota.

Home Drive Quotas

Email Quotas

Click on the links above to see information on Home Drive or Email quotas.

Click on the links below to see the previous or next FAQ.

Click on the link labeled "UP" to return to the FAQ main page.

Home Drive Quotas: What do I need to know?

A size limit (quota) is enforced on the amount of digital storage space available in the “home drive” of each user of the RHS Computer Network. This limit is critical in allowing RHS Information Services to efficiently manage storage space and ensure daily backups of files. Please see the questions below for more information.

Note: CAT (Computer Access and Training) users are not affected by this quota as they do not have home drives

What is a home drive?

  • Your current home drive can be found by opening “My Computer” and going to V:\Home\[YourNetID]\
    • The home drive is where you should store files that are for your reference only.
    • If a file is to be shared by others in your division or department, you should store it in a divisional folder “V:\[category]\” or a departmental folder “V:\[department]\[category]\”.

What is a home drive quota?

  • It is a size limit placed on the amount of digital storage space folders available in your home drive for saving files and folders.

What are the limits on RHS Home Drives?

  • Full Time Team Members = 1,024MB (1GB)
  • All Other Team Members = 500MB

What happens if I reach or exceed the limit?

  • You will receive email notifications warning you when you are at 85% and 95% of your allowed space.
  • At 100%, the quota will be enforced and you will not be able to save files to your home drive.

How do I check my current space usage?

  • Go to “Start”, “My Computer”, double-click on “Share (V:)”, double-click on “Home”, right-click on the folder named for your NetID, and choose “Properties”.
  • Your current usage will be displayed next to SIZE.

How do I avoid exceeding my limit?

  • Delete any old or unnecessary files.
  • Move any files that should be on divisional or departmental share drives to an appropriate, new location.

What counts toward my quota?

  • Any files in your home drive and the contents of any subfolders.

When do quotas take effect?

  • As of Monday, February 3rd, 2014, quotas are in effect for all users.

Still have questions regarding quotas?

  • Additional questions can be directed to the RHS Information Services Help Desk.  Staff are available Monday through Friday from 8am-5pm at 517-353-1691 or



Adobe Software

The Adobe Acrobat Reader (software for viewing .pdf files) is installed on all RHS computers. If you need additional Adobe software for a valid business purpose and your department has agreed to purchase it, you can submit a service request. Please include your departmental account number. An IS representative will contact you and assist with buying and installing the software.

  • MSU Computer Center now only sells Adobe Creative Cloud software licenses so this is the type of software that can be purchased and installed.
    • If you want more than two programs, it is more cost effective to purchase the subscription for the entire Creative Cloud Suite.
  • However, for data security and intellectual property reasons, RHS computer users should never save, share or store their files in Adobe's cloud.
  • Below, is a flyer that can be printed and left by workstations when Adobe Cloud Software has been installed:


Cognos Business Intelligence System

RHS uses the Cognos Business Intelligence system to give us quick access to view and organize data from many of our enterprise source systems.

  • To access preconfigured reports, you must be an authorized user. 
  • Access can be requested by having your unit manager submit an Access Request form to RHS Information Services.
  • Once you are authorized, you can use this guide to access reports from a computer or mobile device.

What types of reports can I access?

  • Residence Education and Housing Services Reports
    • House Counts and Counts by Building
    • Sign Up Counts
    • Spartans Returning to LiveOn

Still need assistance?

Please contact the RHS Information Services Help Desk

  • Hours: Monday - Friday, 8 a.m. - 5 p.m.
  • Phone: 517-353-1691



SIS (Student Information System)

The Student Information System (SIS) is the official system for accessing MSU student accounts. The system is administered by MSU IT Services and they require standard training for using the system along with training and quizzes regarding the Family Educational Rights & Privacy Act (FERPA) before employees are granted access.

For RHS specific information and training materials related to SIS:

  • See the RHS Network Share Drive V:\Media Outreach Files\Training\SIS\

For resolutions to technical difficulties opening SIS using Connection Central

Still need assistance? Please contact the RHS Information Services Help Desk

  • Hours: Monday - Friday, 8 a.m. - 5 p.m.
  • Phone: 517-353-1691



Smartphone and Mobile Device Synchronizing

This page will coach you through synchronizing your RHS Exchange/Outlook calendar, contacts and email with your smart phone or other mobile device.

Configuration settings are provided.  Specific instructions for entering the settings into your device vary widely by model.  Consult your user manual for specific instructions.  RHS Information Services will assist with synchronizing your RHS email account to Android, iPhone/iPad & Windows Mobile devices.  We will provide general connection information for other devices, but cannot ensure support of Exchange/Outlook synchronization on them.

NOTE: Blackberry devices currently configured to sync with the RHS Exchange/Outlook email/calendar/contacts will be suported until their current carrier plan expires.  New Blackberry devices will not be supported and will not be able to sync with the RHS Exchange/Outlook email/calendar/contacts. 

NOTE: POP3, IMAP, and SMTP will not be available for Exchange e-mail accounts.

To sync your Exchange/Outlook calendar, contacts and e-mail, enter these settings in the Exchange ActiveSync client in your phone:
(For best results, connect your phone to campus Wi-Fi, MSUnet 3.0. Do not use MSUnet Guest 3.0.  Trouble connecting? Register your device at
  • Email Address:
  • Server Address:
  • Domain\Username: RHSNET\yourNetID (some phones ask for this field, some do not)
  • Domain:
  • Username: yourNetID
  • Password: password
  • SSL (Checkbox): Checked
iPhone /iPad
To sync your Exchange/Outlook mail, contacts, and calendar:
(For best results, connect your phone to campus Wi-Fi, MSUnet 3.0. Do not use MSUnet Guest 3.0.  Trouble connecting? Register your device at
  • Go to Settings>Mail,Contacts,Calendars
  • Click on "Add Account"
  • Select Exchange as the account type
  • Enter these settings:
    • Note: Some fields do not display initially. Fill in all fields as they become available.
    • email:
    • Server:
    • Domain:
    • Username: yourNetID
    • Password: your password
    • Description: whatever you want, but suggest using RHS Exchange
    • Under Advanced Settings: Use SSL: ON  (toggle switch)


Other Devices
NOTE: In general, these settings will work, but have not been tested by RHS INformation services on all devices.
(For best results, connect your phone to campus Wi-Fi, MSUnet 3.0. Do not use MSUnet Guest 3.0.  Trouble connecting? Register your device at
  • Your email address:
  • Your email server:
  • Your user account domain:
  • Your email server's domain:
  • SSL (also referred to as a secure connection) is required

WINDOWS 7 & OFFICE 2013 - Information Page


RHS Information Services is transitioning all divisional computers from Windows XP to Windows 7 and Office 2013.  




The rollout of Windows 7 to the division has been scheduled collaboratively between IS Strategic Integration Managers and leadership/areas coordinators in each RHS department. The transition will happen in stages by building or unit, throughout the spring and summer months. The goal is to get RHS staff using the new operating system and software with confidence and minimal disruption of workflow.

What to Expect


How to Prepare:

Help Us (As we configure your new computer)

Prepare your computer

Follow these steps to make sure your files & browser favorites are not lost!

For details on these CRUCIAL STEPS visit:

 Prepare Your Work Area

 Prepare Your Mind

Report Issues!

Thanks, for your cooperation with this process!


WINDOWS UPDATES: (Related Questions)

What are Microsoft Windows updates?

Per Microsoft's website: "Updates are additions to software that can prevent or fix problems, enhance the security of the computer, or improve the computer's performance. We strongly recommend that you [install these updates, also known as patches,] as soon as they become available."

When / how often are updates installed on RHS computers. 

Microsoft releases updates whenever a critical patch is required or once a month on the second Tuesday of each month (whichever comes first). RHS Information Services reviews these updates and makes sure that they will not cause problems with RHS computer configurations or disrupt business in any way and approves them for release to RHS computers on the third Wednesday and Thursday of every month. RHS computers will notice that updates are available and start to process them around 4:30 p.m. on the day they are approved, or the following day (provided the computer is powered on and connected to the RHS network). 

Why did my computer reboot with no warning at 4:30 p.m.?

This time of day was chosen because updates must be processed at a time when most computers in the division are powered on and connected to the RHS network. Originally, the lunch hour was the appointed time for updates, but the timeframe was shifted to the end of day by popular request. Normally, Windows will alert you that an update is about to begin and give you the option to postpone updates if it is not a convenient time. However, in some instances, the pop-up alert does not surface to the top / active window and users can be caught unaware as the computer begins to update and reboot. (A reboot is required to complete processing of some updates.) When updates happen like this, unexpectedly, it is unfortunate and RHS Information Services has spent a lot of time researching ways to avoid this issue. However, the problem with alerts not being seen by users resides within Microsoft Windows and is not something that can be changed or configured by RHS IS.  This is why care is taken to send email notifications to all RHS team members any time Windows updates will occur, in hopes of given folks a heads-up so they can plan / be aware that an update may disrupt computer function around the end of day on the dates specified. The end-of-day timeframe was also chosen to avoid long delays and reboots at the beginning of the workday.

When would I need to call the AIS Help & Support Desk?

If you forgot your password to SIS or RMS for example, you would call AIS Help & Support Desk at 353-4420 ext. 311.

Why would I need to call the MSU Help Desk vs the Residential and Hospitality Services IS Help & Support Desk?

Call the MSU Help Desk if you can’t get into the Human Resources Web site to view your statement of benefits or if the power goes out in your building. Call the Residential and Hospitality Services IS Help & Support Desk if you have a computer or technology issue.

Who do I call if I have a question regarding Optim, Spartan Cash or Off-Campus Meal Plans?

Contact the Spartan Cash Office via e-mail at or by phone at 355-2274 for all related questions. If you have an Optim/Blackboard equipment failure or network failure, please fill out an online service request or call the IS Help & Support Desk at 353-1691.