HomeFrequently Asked QuestionsTroubleshooting Guide for Sequoia NCR RegistersFaqbook › The NCR takes a long time to boot in the morning and sometimes tells me to reboot it.

The NCR takes a long time to boot in the morning and sometimes tells me to reboot it.

The NCR takes a long time to boot in the morning and sometimes tells me to reboot it.

 

  1. IMPORTANT: make sure that staff members do NOT turn the NCRs off overnight. 
    • Microsoft Windows Updates run automatically during the night.  These updates are changes to software that Microsoft deems necessary to protect the computer and make sure it functions properly.  If the NCR is off, it will not receive the update until it is turned on again.  An update may take a lot of time and require a reboot before the changes are effective.  The NCR should NOT be turned off during an update. 
  2. Give the NCR time.  If the NCR has just been turned on or rebooted, it may take up to 5 minutes to start and it will automatically open the Blackboard Register program.  Don’t rush it or double-tap the Bb Register icon in this situation.  Doing so will cause the NCR to try to open two or more instances of the register program and can “freeze” and confuse the NCR.  If this happens you will need to do your best to cancel out of the extra windows and open the Bb Register program properly.  Some times the only way to restore function is to reboot.