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New IS Service Request System

Wednesday, July 12, RHS Information Services is launching a new service request system using TeamDynamix (TD) software. This new system promises to improve customer service efficiency and communication. Additionally, it will reduce repetitive tasks for the IS Help Desk and streamline the way IS projects are managed.

For assistance with technology, creative or business services, customers will still visit is.rhs.msu.edu. Starting July 12, clicking on Service Requests will direct visitors to the new portal. The portal is accessible from computers or mobile devices and offers many exciting new features.

Customers of IS will view and select from a catalog of services. They can search for answers by reading related "Knowledge Base" articles or simply submit a request. In the new system, requestors can upload attachments, like screenshots of computer error messages or other documents. They can also make comments on existing requests or reply to an email notification to submit a comment. Customers who wish to partner with IS on a project can click the "Project Request" service to submit a proposal. Supervisors submitting Access Request Forms (ARFs) to add or remove system access for team members can select the Accounts and Access service and upload an ARF online.